Frequently Asked Questions

 

Do you offer flower delivery across Brisbane?

Yes. Indigo Flowers & Gifts delivers to a wide range of Brisbane suburbs including Runcorn, Logan, South Brisbane, Greenslopes, Calamvale, Eight Mile Plains, and surrounding areas. If you’re unsure whether we deliver to your location, please contact us.

Do you offer same-day flower delivery in Brisbane?

We can often accommodate same-day flower delivery for select designs when orders are placed by 10am. However, our signature Botanical Journeys collection is created with carefully sourced seasonal blooms, so we may require up to 24–48 hours’ notice to ensure the right flowers are available.

What is your flower substitution policy?

Flowers are a seasonal product, and availability can vary. While we cannot always guarantee the exact flowers pictured (including in our Botanical Journeys range), we always ensure the same colour palette, quality, and overall style of your chosen design. This way, your arrangement maintains its intended look and meaning.

Can I order funeral or sympathy flowers online?

We recommend contacting us directly for funeral and sympathy flowers. Each piece is created with great care and sensitivity, and we prefer to discuss your needs personally to design a truly meaningful arrangement.

Do you offer pickup?

Yes. Pickup is available, but all pickup orders must be placed by phone in advance, with an arranged pickup time confirmed. This ensures your flowers are ready and prepared when you arrive.

Do you create custom or bespoke arrangements?

Absolutely. Every bouquet is made with a personal touch, and we are happy to design arrangements that reflect your unique needs, style, or message.

Do you offer corporate floral subscriptions?

Yes. We provide corporate flower subscriptions for offices, retail spaces, and businesses across Brisbane. Fresh flowers are delivered on a regular basis to brighten your space and leave a lasting impression.

What payment methods do you accept?

We accept all major credit and debit cards, along with secure online payment options at checkout.

Do you offer add-ons with your flowers?

Yes. To make your gift even more special, we offer add-ons such as candles, chocolates, and plush keepsakes. These can be selected when placing your order online.

How do I care for my flowers once they arrive ?

Trim the stems on an angle, place them in fresh water with the flower food provided, and keep them away from direct sunlight or heat sources. With the right care, your flowers will last longer and continue to look beautiful.